FREQUENTLY ASKED QUESTIONS
DO YOU OFFER FACE TO FACE CONSULTATIONS?
Yes!
We are able to hold face to face consultations from an office in Cowley, Oxford.
If you wish to have a face to face appointment please contact us before booking via our email.
If you have already booked, we will need to check room availability and we cannot guarantee the same time/date you have booked will be available as a face to face appointment.
WHAT ARE ACCEPTED FORMS OF PAYMENT?
Payment is made during the booking process on this website. Accepted payments include Visa, Mastercard, Amex, Maestro or Clearpay.
If there is an issue booking via the website, please get in touch as we may be able to invoice you separately. Where payment has not been received 48 hours prior to a consultation, we reserve the right to cancel your appointment.
Payments via health insurance: we are not currently a registered provider and cannot accept payment via health insurance companies.
WHAT IF I NEED TO CANCEL OR RESCHEDULE?
At Oxford Gastro Dietitians we value each and every client. Appointments are reserved for you personally.
If you are unable to make an appointment please provide 24 hrs notice by emailing us at billing@oxfordgastrodietitians.com so the appointment can be reallocated.
– Providing less than 24 hours’ notice will result in a charge equal to 50% of the reserved service amount.
– ‘No shows’ will be charged 100% of the reserved service amount.
– For appointments made within the 24 hour period, if you cannot make your appointment, please cancel within 4 hours of your appointment time. Failure to do so will result in a charge equal to 50% of the reserved service amount.
This policy gives us the time to inform our standby clients of any availability and keeps our schedules filled. Our aim is to provide you with an excellent level of service and our policy helps us to achieve this.
Thank you for viewing and supporting our policy